Molham Volunteering Team is committed to protecting the privacy of the personal data of all users of its website (the "Website") and all donors and supporters.
The following privacy policy (the "Privacy Policy") is intended to provide you with an overview of what data we collect and process when you interact with us, how we collect that data, the purposes for which it is collected, and your data protection rights.
This Policy is in compliance with applicable data protection laws, including EU Regulation 2016/679, i.e., the General Data Protection Regulation ("GDPR"). Please note that we take the protection of your personal data very seriously, however, the transmission of data via the Internet may have security vulnerabilities and it is not possible to absolutely guarantee the security of personal data against access by third parties.
Information about the Controller of Data
The party responsible for this Website (the "Controller") for purposes of data protection law is:
Molham Volunteering Team e.V.
Thedinghauser Str. 123
28201 Bremen, Germany
Email: [email protected]
Data Collection
The information we collect from you directly or indirectly via cookies and anonymized IP Address may include:
Your name
Your email address
Your location
Your phone number
If you are under an obligation to share with us your payment information, it will be saved. (E.g. your account number, if you give us the authority to debit your bank account,) this information is required to process payments.
If you use your credit or debit card to donate through the Website, your card details are securely transferred to our payment processing partners, like Stripe, as part of the payment process. Payment transactions using common modes of paying (Visa/MasterCard/ debit to your bank account) are by default processed through an encrypted SSL connection, and the payment details are not stored on our Website or databases.
Encryption of connection ensures that third parties are unable to read the payment information shared on the website. An encrypted connection can be verified from the address line of the browser that switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
When do we Collect Personal Data
We may collect data about you directly or indirectly whenever you interact with us, and specifically through the following ways:
When you create an account on the Website.
When you make a donation to us through the Website, bank accounts, social media platforms, or in one of our offices.
When you create a fundraiser for us through social media platforms.
When you visit and use our Website via your browser’s cookies (See “Cookies” section).
When you contact us by email, telephone, or through the Website.
When you interact with us on our social media accounts.
We may also collect information about you when you use a third-party website with whom we cooperate.
For What Purposes Do We Use Personal Data
We collect and process your personal data to pursue the following purposes that are considered legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR:
Ensure that the Website runs free of technical errors.
Inform you about our latest updates, urgent cases, and ongoing campaigns.
Analyse Website use patterns.
We also collect and process your personal data in order to process your donation and handle any inquiries you submit to us via the Website’s chat support, email, or telephone. In such cases, the processing of these data is based on Art. 6 para. 1 lit. b GDPR, if it is in relation to the fulfilment of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR).
Outsourced data processing
We have made an agreement with Google to outsource our data processing and we strictly adhere to the requirements of the German data protection authorities when we use Google Analytics
At Molham Volunteering Team, transparency is key to our commitment to your privacy. We want to inform you about the duration for which we retain your data.
Duration of Data Retention
Newsletter Subscriptions: We retain your data associated with newsletter subscriptions for as long as you choose to receive our updates. You have the right to unsubscribe at any time, and upon doing so, your data will be promptly deleted.
User Accounts: For user accounts, we store your data as long as your account is active. If you decide to deactivate or delete your account, your data will be securely erased from our systems.
Note on Data Transfer
Your information may be transferred to — and maintained on — computers located outside the EU where the data protection laws may differ. In particular, our Website includes tools and links from companies based in the USA. If these tools are active or these links are clicked, your personal data may be transferred to the servers of these companies. Please note that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to release personal data to governmental agencies without you as the data subject being able to take legal action against this. We have no influence on these processing activities.
EU Standard Contractual Clauses:
We use EU Standard Contractual Clauses to uphold EU data protection standards in international transfers.
Data Minimization:
Only essential information is transferred, following a principle of data minimization.
Security Protocols:
Robust security protocols, including encryption, secure data channels, mitigate potential risks.
Risk Assessments:
Regular risk assessments identify and address vulnerabilities in cross-border data transfers.
User Control and Consent on Data Transfer
By using our website, you acknowledge and provide your consent for the processing and transfer of your data, including cross-border transfers.
What you consent to: Your explicit consent is obtained for international data transfers.
Data Protection Rights
Every user of the Website is legally entitled to the following data protection rights:
Right to access of data: You have the right to ask what personal data we hold about you and to receive copies of that information.
Right to rectification: You have the right to request that we correct any personal data you believe is inaccurate and to complete any personal data you believe is incomplete.
Right to restrict and object processing: You have the right to request that we restrict or stop the future processing of your personal data at any time.
Right to erasure (also known as right to be forgotten): You have the right to request that we delete your personal data that we hold, including your account on the Website.
Continuous Compliance
We stay updated on global data protection regulations for continuous compliance.
Our commitment is unwavering—upholding the highest data protection standards across borders.
You are not required to pay any charge for exercising your rights in relation to your personal data. If you wish to exercise any of your rights, please contact us at: [email protected].
Objecting to the collection of data
If you wish to prevent Google Analytics from collecting your data, you can click on a link that will set an opt-out cookie. This will prevent your data from being collected during future visits to the site. To learn more about how Google Analytics handles user data, you can refer to Google's privacy policy at this link: https://support.google.com/analytics/answer/6004245?hl=en
For more information, you can contact us on [email protected].
Delete account and data
If you want to permanently delete your account and all associated data, you can go to Account Settings and select "Delete Account Permanently.”
Contacting the Team
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Molham Volunteering Team for MOLHAMTEAM. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with MOLHAMTEAM. Molham Volunteering Team reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Molham Volunteering Team also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Molham Volunteering Team again, just sign up as you did the first time and Molham Volunteering Team will start sending messages to you again.
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes
Cookies
Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless and serve crucial functions for websites. Cookies can save information such as user IDs, passwords, preferences, and online profiles.
You can choose not to have cookies delivered by our website by changing your browser settings. The utilization of website cookies in our website is exclusively dedicated to enhancing and seamlessly improving the user experience.
By using our site, you consent to the use of cookies as described in our Privacy Policy.
1. Session cookies:
Our session cookies are carefully crafted to elevate your engagement with our website. For example, they used to adeptly track your donations in the shopping cart, ensuring a fluid and personalized experience. It's important to note that sensitive information, such as credit card details, remains secure, as we do not store such data within the cookies we generate.
2. Third-Party Cookies:
At times, your device may store third-party cookies from our trusted partners to enable supplementary services. These cookies are intricately designed to enrich your overall experience by providing specific services offered by our esteemed third-party collaborators. For comprehensive details regarding these third parties and their cookie policies, kindly read our Privacy Policy section.
3. Disabling Cookies:
If you opt not to utilise cookies, you can customise your browser settings to reject or delete them. It's important to note that disabling cookies may impact the full functionality of certain features on our website. For assistance in managing cookies, please refer to your browser's settings or help section.
4. Compliance and Legal Basis:
Be assured that our utilization of cookies aligns with privacy regulations, specifically the General Data Protection Regulation (GDPR). We view the enhancement of our website's functionality as a legitimate interest, as detailed in Article 6, Paragraph 1, Clause f of the GDPR.
Security Assurance
At Molham Volunteering Team, we prioritize your data security. While we acknowledge internet transmission vulnerabilities, rest assured, we employ stringent measures for your protection.
Our Security Measures
Data Encryption: Industry-standard protocols encrypt all data transmission, ensuring confidentiality.
SSL Technology: Secure connections between your browser and our servers via SSL prevent unauthorised access.
Access Controls: Strict access controls limit data access to authorised personnel only, with regular audits.
Security Audits: Routine assessments identify and address vulnerabilities, adapting to emerging threats.
Firewall Protection: Advanced firewall fortification safeguards our network against cyber threats.
Employee Training: Regular training equips our team to uphold top-tier data security and privacy standards.
Continuous Enhancement
We commit to ongoing improvements in our security infrastructure, staying ahead of evolving risks. Your privacy is paramount. For inquiries, contact our support team at [email protected]
Newsletter
To receive our newsletter, you must provide a valid email address and information to confirm that you are the email owner and have agreed to receive the newsletter. We do not collect any additional data unless you voluntarily provide it. The data we collect is solely used to send the newsletter, and we do not share it with third parties.
We will only process the data you enter into the contact form with your consent, as per Art. 6 (1) (a) GDPR. You have the right to withdraw your consent to store your data and email address, and to receive the newsletter at any time, by clicking the "unsubscribe" link in the newsletter. However, any data processed before your request will still be legally processed.
Your information will be used to distribute the newsletter until you cancel your subscription, at which point we will delete the data. However, data we have stored for other purposes, such as email addresses for the members area, will remain unaffected.
It is important to note that we use a third-party service, Mailchimp, to manage the newsletter subscription and distribution process. By subscribing to our newsletter, you agree to Mailchimp's user policy (https://mailchimp.com/legal/acceptable_use/) and acknowledge that your data will be transferred to and processed by Mailchimp in accordance with their policies.
Mailchimp may have access to your data for the purpose of facilitating the newsletter distribution, but they are also bound by strict privacy policies and regulations to ensure the security and confidentiality of your data. We encourage you to review Mailchimp's policies to ensure that you are comfortable with how your data will be handled by them. If you have any questions or concerns regarding the use of Mailchimp, please do not hesitate to reach out to us.
Payment Service Providers
The Website offers donors efficient and secure payment options and uses different payment service providers in addition to banks and credit institutions for this purpose.
When you select a payment method, your data can be transmitted directly to the selected provider, such as PayPal. The transmission of your data to the provider is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the fulfilment of a contract). However, the data entered is only processed by the payment service providers and stored with them. I.e. we do not receive any account information, but only information with confirmation or failure of the payment.
For payment transactions, the terms and conditions and data protection notices of the respective payment service providers apply, and they can be accessed within the relevant websites or applications.
Types of data processed
Inventory data (e.g., names, addresses),
Payment data (e.g. bank details, invoices, payment history),
Contract data (e.g. subject of contract, term, donation category),
Usage data (e.g. websites visited, interest in content, access times),
Meta/communication data (e.g. device information, IP addresses).
User Assurance
We prioritize the security of your financial data.
All payment transactions are conducted through encrypted channels.
Your privacy is crucial to us, and we've chosen providers with strong privacy commitments.
For any payment-related inquiries or concerns, please contact us at [email protected]
Privacy Policies of Linked Websites and Tools
This Website contains links and integrations to other websites, applications, and tools run by other companies who may also collect your personal data. This Policy applies only to our Website and we shall not be responsible for the privacy policies and practices of other websites, even if they are accessed using links from our Website or directly integrated into it.
Services provided by Third Party Service Providers used in our website:
Sign In with Facebook
You have the option to register on our website using Facebook Connect, which is provided by Meta. If you choose to use this service, you will be redirected to the Facebook platform and prompted to log in with your Facebook username and password. This will link your Facebook profile to our website, and we will have access to certain data stored on Facebook, including your name, profile picture, cover picture, email address, Facebook ID, and language. We will use this data to set up, provide, and personalise your account on our website.
Please note that by registering with Facebook Connect, you agree to Facebook's Terms of Use and Privacy Policy, which can be found at https://de-de.facebook.com/about/privacy/ and https://www.facebook.com/legal/terms/
Sign In with Apple ID and Google
In addition to Facebook, you can quickly log in to our website using your Apple ID or Google account. By choosing this option, you'll be directed to the respective platform where you can sign in securely with your account credentials. This simplifies the registration process and allows us access to basic information associated with your Apple or Google account, such as your name and email address. We use this information to facilitate your account setup and enhance your experience on our website.
Please be aware that signing in with Apple ID is subject to Apple's Terms of Service and Privacy Policy, and signing in with Google is subject to Google's Terms of Service and Privacy Policy.
Plug-ins and Tools
The Website uses several plug-ins and tools that have their own applicable privacy policies as follows:
Google Analytics
This webpage utilises the web analytics service, Google Analytics, which is managed by Google Inc. located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses text files known as "cookies" which are saved on your computer to examine how you use the website. The data produced by the cookie about your use of the website is typically sent to and saved on a Google server in the United States.
We store Google Analytics cookies in accordance with Art. 6 (1) (f) GDPR because we have a legitimate interest in analyzing user behavior to enhance our website.
Demographic data collection by Google Analytics
Our website utilizes Google Analytics' demographic features, which enable the generation of reports that provide information about the age, gender, and interests of visitors to the site. This data is obtained from Google's interest-based advertising and third-party visitor data, and it cannot be attributed to any particular individual. If you prefer, you can turn off this feature by adjusting your ads settings in your Google account or by prohibiting Google Analytics from collecting your data as outlined in the "Objecting to data collection" section.
IP anonymization
The IP anonymization feature has been enabled on this website. Google will abbreviate your IP address before transmitting it to the United States, either within the European Union or other parties to the Agreement on the European Economic Area. In rare instances, the full IP address may be sent to a Google server in the US and abbreviated there. Google will use this data to evaluate your usage of the website, create reports on website activity, and provide additional services relating to website activity and internet usage on behalf of the website owner. Your browser's IP address, as part of Google Analytics, will not be combined with other data retained by Google
Google reCAPTCHA
We use Google reCAPTCHA to check and prevent automated servers ("bots") from accessing and interacting with our Website. This is a service provided by Google.
The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our Website and in the prevention of unwanted, automated access in the form of spam.
Google Fonts
We use Google Fonts to display external fonts. This is a service provided by Google. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the optimization and economic operation of our Website.
When you access our Website, a connection to Google is established from which Google can identify the site from which your request has been sent and to which IP address the fonts are being transmitted for display.
Tidio
Our Website integrates Tidio, a customer communication platform.
Tidio’s Privacy Policy: https://www.tidio.com/privacy-policy/
Crisp
We use Crisp for communication with customers, particularly for live support. Feel free to check their privacy policy section for more information from here: https://crisp.chat/en/privacy/
Onesignal
Our website utilizes Onesignal for push notifications. When you opt-in to receive push notifications from our site, Onesignal collects information such as your device ID, browser type, IP address, and operating system version. This information is used to deliver push notifications to your device and to measure the effectiveness of our push notification campaigns. Onesignal's privacy policy explains how they collect, use, and disclose your information in accordance with their service. We recommend reviewing their privacy policy for more information on how your data is handled. At our end, we take the privacy and security of your data seriously and follow industry best practices to ensure your information is kept safe.
Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Changes to the Privacy Policy
Molham Volunteering Team may update its Privacy Policy from time to time. Changes to this Privacy Policy are effective when they are posted on the website. If we make any material changes to this Privacy Policy, we will notify you through the email address you have provided us. This Privacy Policy was last updated on March 05,2023.
Contact us if you have any questions about this Policy, the data we hold on you, or if you would like to exercise one of your data protection rights at [email protected]
